Principles of Total Quality

Depending on what book or article you read, a listing of the seven basic tools may exclude one or more of those listed above and include a personal favorite of the particular author. Regardless of which tools are listed, the fundamental ...

Author: Vincent K. Omachonu

Publisher: CRC Press


Category: Business & Economics

Page: 512

View: 524


In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

Management for Quality Improvement

The tools presented in this book allow you to do just that. They represent the most important advance in quality deployment and project management in recent years.

Author: Sigeru Mizuno

Publisher: CRC Press

ISBN: 9781000162080

Category: Business & Economics

Page: 326

View: 953


With continuous improvement (kaizen) and Total Quality Control (TQC) becoming increasingly important to world class companies, there's an urgent need to build quality into every management decision. The tools presented in this book allow you to do just that. They represent the most important advance in quality deployment and project management in recent years. Unlike the seven traditional QC tools, which measure quality problems that already exist and are used by quality circles, these seven new QC tools make it possible for managers to plan wide-ranging and detailed TQC objectives throughout the entire organization. These tools, some borrowed from other disciplines and others developed specifically for quality management, include the relations diagram, the KJ method (affinity diagram), the systematic diagram, the matrix diagram, matrix data analysis, the process decision program chart (PDPC), and the arrow diagram. Together they will help you to: Expand the scope of quality efforts company-wide. Set up and manage the systems necessary to resolve major quality problems. Anticipate potential quality problems and actually eliminate defects before they happen. Never before available in English, Management for Quality Improvement is absolutely essential reading if you are in any area of project management, quality assurance, MIS, or TQC.

Putting Total Quality Management to Work

This happens when techniques ( or tools ) are thought of as a complete quality program . Tools and techniques work only when they are applied in the context of a TQM approach designed to create the sort of culture needed to support TQM ...

Author: Marshall Sashkin

Publisher: Berrett-Koehler Publishers

ISBN: 1609942213

Category: Total quality management

Page: 201

View: 190


Total Quality Management for Project Management

The book examines profitability as it relates to product cost—including the initial work determining investment paybacks.

Author: Kim H. Pries

Publisher: CRC Press

ISBN: 9781439885055

Category: Business & Economics

Page: 295

View: 864


Finding ways to improve margins can be the difference between organizations that thrive and those that simply survive during times of economic uncertainty. Describing why cost reductions can be just as powerful as increases in revenue, Total Quality Management for Project Management explains how to integrate time-tested project management tools with the power of Total Quality Management (TQM) to achieve significant cost reductions. Detailing the ins and outs of applying project management methods to TQM activities, the book provides the understanding you’ll need to enhance the effectiveness of your TQM work. To clear up any confusion about what a true quality improvement is, it includes sections that cover the fundamentals of total quality management and defines the terms used throughout the text. The book examines profitability as it relates to product cost—including the initial work determining investment paybacks. It compares TQM/PM versus Six Sigma and illustrates the use of scrum in the context of TQM for improving quality initiatives. Complete with real-world success stories that facilitate comprehension, it illustrates methods that can help to minimize distractions and keep your team focused. The authors consider the full range of quality improvement tools as applied within the framework of project management. For the section of the book on the application of TQM to scrum, they demonstrate how these analytical methods can be used on the data produced within a scrum project and made into actionable information. Filled with innovative methods for improving costs, the text arms you with the tools to determine the approaches best suited to your corporate culture and capabilities.

Total Quality in Managing Human Resources

Total quality HR professionals are to be engaged in system - wide changes to build and sustain a world - class learning ... and command of statistical control tools to make substantive contributions to organization development .

Author: Diana Furr

Publisher: CRC Press

ISBN: 1884015247

Category: Business & Economics

Page: 388

View: 799


Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century. In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.

Total Quality Management and Six Sigma

Both PDCA and 5S are quality management tools which may provide great benefits to an organization. It is also pertinent to point that, the implementation and management of both tools can be much more complex than it seems in this ...

Author: Tauseef Aized

Publisher: BoD – Books on Demand

ISBN: 9789535106883

Category: Business & Economics

Page: 308

View: 975


In order to survive in a modern and competitive environment, organizations need to carefully organize their activities regarding quality management. TQM and six sigma are the approaches that have been successful in solving intricate quality problems in products and services. This volume can help those who are interested in the quality management field to understand core ideas along with contemporary efforts done in the field and authored as case studies in this volume. This volume may be useful to students, academics and practitioners across diversified disciplines.

Understanding New Media

62 Table 8 The seven old tools and seven new tools for quality in Japan.79 Seven Old TOOlS Seven new TOOlS Histograms ... which achieved distinctive results by carrying out Total Quality Control (TQC).84 JUSE gradually became known as a ...

Author: Kim H. Veltman

Publisher: University of Calgary Press

ISBN: 9781552381540

Category: Computers

Page: 689

View: 459


This book outlines the development currently underway in the technology of new media and looks further to examine the unforeseen effects of this phenomenon on our culture, our philosophies, and our spiritual outlook. The digital revolution is something fundamentally different from simply the introduction of yet another medium to our culture: it marks a paradigm shift in our relation to all media, to all our senses, all our expressions. The new media are transforming our definitions of culture and knowledge and transcending barriers in ways that will have lasting implications for generations to come.

Total Quality Management for Custodial Operations

When training teams, it is important to teach how to use the problemsolving tools. It is not necessary to overload people with all of the quality improvement tools that have been developed to collect, measure, and analyze data.

Author: Stephen D. Gaudreau

Publisher: Routledge

ISBN: 9781351407748

Category: Business & Economics

Page: 128

View: 608


This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.

Total Quality Service

TABLE 4.2 Effectiveness of Organizational Development ( OD ) and Quality Professionals Least Effective Average Most Effective 1. Mission Teach and consult on methods and tools Coach application of methods and tools and problem solving ...

Author: D.H. Stamatis

Publisher: CRC Press

ISBN: 1884015832

Category: Business & Economics

Page: 336

View: 982


Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.