Social Media in Disaster Response

Social Media in Disaster Response addresses this situation by presenting the results of a large-scale sociotechnical usability study on crisis communication in the vernacular related to recent natural and human-made crisis; this is an ...

Author: Liza Potts

Publisher: Routledge

ISBN: 9781134063079

Category: Language Arts & Disciplines

Page: 146

View: 395

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Social Media in Disaster Response focuses on how emerging social web tools provide researchers and practitioners with new opportunities to address disaster communication and information design for participatory cultures. Both groups, however, currently lack research toolkits for tracing participant networks across systems; there is little understanding of how to design not just for individual social web sites, but how to design across multiple systems. Given the volatile political and ecological climate we are currently living in, the practicality of understanding how people communicate during disasters is important both for those researching solutions and for those putting that research into practice. Social Media in Disaster Response addresses this situation by presenting the results of a large-scale sociotechnical usability study on crisis communication in the vernacular related to recent natural and human-made crisis; this is an analysis of the way social web applications are transformed, by participants, into a critical information infrastructure in moments of crisis. This book provides researchers with methods, tools, and examples for researching and analyzing these communication systems while providing practitioners with design methods and information about these participatory communities to assist them in influencing the design and structure of these communication systems.

Social Media in Disaster Response

The case studies that I analyze drawupon various disasters, both natural and
human-made, thathave taken placein the ... Not surprisingly, participants in the
socialweb, especially individuals engagedin networks that emerge in response to
a ...

Author: Liza Potts

Publisher: Routledge

ISBN: 9781134063147

Category: Language Arts & Disciplines

Page: 146

View: 875

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Social Media in Disaster Response focuses on how emerging social web tools provide researchers and practitioners with new opportunities to address disaster communication and information design for participatory cultures. Both groups, however, currently lack research toolkits for tracing participant networks across systems; there is little understanding of how to design not just for individual social web sites, but how to design across multiple systems. Given the volatile political and ecological climate we are currently living in, the practicality of understanding how people communicate during disasters is important both for those researching solutions and for those putting that research into practice. Social Media in Disaster Response addresses this situation by presenting the results of a large-scale sociotechnical usability study on crisis communication in the vernacular related to recent natural and human-made crisis; this is an analysis of the way social web applications are transformed, by participants, into a critical information infrastructure in moments of crisis. This book provides researchers with methods, tools, and examples for researching and analyzing these communication systems while providing practitioners with design methods and information about these participatory communities to assist them in influencing the design and structure of these communication systems.

Big Crisis Data

This book brings together computational methods from many disciplines: natural language processing, semantic technologies, data mining, machine learning, network analysis, human-computer interaction, and information visualization, focusing ...

Author: Carlos Castillo

Publisher: Cambridge University Press

ISBN: 1108816940

Category: Computers

Page: 224

View: 353

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Social media is an invaluable source of time-critical information during a crisis. However, emergency response and humanitarian relief organizations that would like to use this information struggle with an avalanche of social media messages that exceeds the human capacity to process. Emergency managers, decision makers, and affected communities can make sense of social media through a combination of machine computation and human compassion - expressed by thousands of digital volunteers who publish, process, and summarize potentially life-saving information. This book brings together computational methods from many disciplines: natural language processing, semantic technologies, data mining, machine learning, network analysis, human-computer interaction, and information visualization, focusing on methods that are commonly used for processing social media messages under time-critical constraints, and offering more than 500 references to in-depth information.

Social Network Analysis of Disaster Response Recovery and Adaptation

Social Network Analysis of Disaster Response, Recovery, and Adaptation covers systematic social network analysis and how people and institutions function in disasters, after disasters, and the ways they adapt to hazard settings.

Author: Eric C Jones

Publisher: Butterworth-Heinemann

ISBN: 9780128052839

Category: Science

Page: 322

View: 397

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Social Network Analysis of Disaster Response, Recovery, and Adaptation covers systematic social network analysis and how people and institutions function in disasters, after disasters, and the ways they adapt to hazard settings. As hazards become disasters, the opportunities and constraints for maintaining a safe and secure life and livelihood become too strained for many people. Anecdotally, and through many case studies, we know that social interactions exacerbate or mitigate those strains, necessitating a concerted, intellectual effort to understand the variation in how ties within, and outside, communities respond and are affected by hazards and disasters. Examines the role of societal relationships in a disaster context, incorporating theory and case studies by experts in the field Integrates research in the areas of social network analysis and inter-organizational networks Presents a range of studies from around the world, employing different approaches to network analysis in disaster contexts

Social Media and the Transformation of Interaction in Society

Social Media and the Transformation of Interaction in Society is a definitive reference source for timely scholarly research evaluating the impact of social networking platforms on a variety of relationships, including those between ...

Author: Sahlin, John P.

Publisher: IGI Global

ISBN: 9781466685574

Category: Social Science

Page: 301

View: 173

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The availability of various technological platforms enables individuals to feel a deeper sense of connectivity and contribution to their social circles and the world around them. This growing dependence on social networking platforms has altered the ways in which society functions and communicates. Social Media and the Transformation of Interaction in Society is a definitive reference source for timely scholarly research evaluating the impact of social networking platforms on a variety of relationships, including those between individuals, governments, citizens, businesses, and consumers. Featuring expansive coverage on a range of topics relating to social media applications and uses across industries, this publication is a critical reference source for professionals, educators, students, and academicians seeking current research on the role and impact of new media on modern society. This publication features authoritative, research-based chapters across a range of relevant topics including, but not limited to, computer-mediated communication, nonprofit projects, disaster response management, education, cyberbullying, microblogging, digital paranoia, user interaction augmentation, and viral messaging.

Social Media Use In Crisis and Risk Communication

Presenting research on social media use in crisis and risk cases: a terrorist attack, a natural disaster and an infectious disease of international concern, this book investigates how social media plays a crucial role in mitigating or ...

Author: Harald Hornmoen

Publisher: Emerald Group Publishing

ISBN: 9781787562691

Category: Social Science

Page: 328

View: 201

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The ebook edition of this title is Open Access and is freely available to read online. Presenting research on social media use in crisis and risk cases: a terrorist attack, a natural disaster and an infectious disease of international concern, this book investigates how social media plays a crucial role in mitigating or preventing crises.

Contributions of Role playing Games

After a disaster, emergency managers need to know who needs help, what type of help they need, and how soon they need it.

Author: Erin Mullin

Publisher:

ISBN: OCLC:1239322581

Category: Fantasy games

Page: 90

View: 319

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After a disaster, emergency managers need to know who needs help, what type of help they need, and how soon they need it. Traditionally, they have relied on 911 calls and ground assessments to collect this information. Because the needs of a population are not able to be identified in a timely manner by ground assessments and because individuals are often unable to get through to 911, many civilians in distress turn to social media outlets as a last-ditch effort to obtain the services they need. Due to the uncertainty concerning the accuracy of social media posts, responding to disaster related information sourced from social media is considered a liability by emergency managers. Historically, the academic literature has not focused on obtaining an in depth understanding of the post-disaster decision environment. As a result of this gap in the literature, academics have been unable to provide viable routing solutions for incorporating social media data in disaster response operations, emergency managers have refrained from using this data, and civilian's last-ditch efforts have been left unserved by officials. This research presents 2 spreadsheet-based role-playing games to combat these problems: Logistics to the Rescue and Dispatch to the Rescue. In both games, players assume the role of an emergency dispatcher, assigning locations to routes. Logistics to the Rescue is geared towards K-12 students and provides a platform to familiarize them with emergency response logistics. Dispatch to the Rescue is geared towards emergency management personnel and aims to communicate the benefits of incorporating social media data in disaster response while concurrently eliciting expert knowledge regarding the post-disaster decision environment. Individually, Logistics to the Rescue promotes students to pursue careers in STEM by providing a distinct narrative portraying engineering as creative and cooperative rather than technical and a-social, and Dispatch to the Rescue provides invaluable insights into the underpinnings of the environment emergency personnel work within after major disasters. Both games serve as pedagogical tools for simulating post-disaster environments showcasing how engineering can be used to save more lives in a disaster response while reinforcing the benefits of incorporating social media in disaster response.

Social Media and Crisis Communication

Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape.

Author: Lucinda L. Austin

Publisher: Taylor & Francis

ISBN: 9781317607977

Category: Language Arts & Disciplines

Page: 462

View: 762

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Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers the current and emerging interplay of social media and crisis communication, recent theories and frameworks, overviews of dominant research streams, applications in specific crisis areas, and future directions. Both the theoretical and the practical are discussed, providing a volume that appeals to both academic-minded readers as well as professionals at the managerial, decision-making level. The audience includes public relations and corporate communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments, and business leaders who make strategic business communication planning. No other volume has provided the overarching synthesis of information regarding the field of crisis communication and social media that this book contains. Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape.

Application of Social Media in Crisis Management

This book explores how social media and its advances enables citizens to empower themselves during a crisis.

Author: Babak Akhgar

Publisher: Springer

ISBN: 9783319524191

Category: Technology & Engineering

Page: 236

View: 725

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This book explores how social media and its advances enables citizens to empower themselves during a crisis. The book addresses the key issues related to crises management and social media as the new platform to assist citizens and first responders dealing with multiple forms of crisis, from major terrorist attacks, larger scale public disorder, large-scale movement of people across borders, and natural disasters. The book is based on the results and knowledge gained during the European Commission ATHENA project which has been addressing critical issues in contemporary crisis management and social media and smart mobile communications. This book is authored by a mix of global contributors from across the landscape of academia, emergency response and experts in government policy and private industry. This title explores and explains that during a modern crisis, the public self-organizes into voluntary groups, adapt quickly to changing circumstances, emerge as leaders and experts and perform life-saving actions; and that they are increasingly reliant upon the use of new communications media to do it.

Commonwealth Edison

After a massive storm hit the northern Illinois service area of electric utility Commonwealth Edison on July 11, 2011, more than 900,000 customers were left without power during a hot, humid summer.

Author: Daniel Diermeier

Publisher:

ISBN: OCLC:987381689

Category: Emergency communication systems

Page: 6

View: 762

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After a massive storm hit the northern Illinois service area of electric utility Commonwealth Edison on July 11, 2011, more than 900,000 customers were left without power during a hot, humid summer. ComEd crews and reinforcements from more than a dozen other states worked for days afterward to restore service. Meanwhile, the company's months-old social media strategy faced its first major test. The eChannels social media team, part of ComEd's customer operations division, worked around the clock to respond to posts from customers on social networking sites Facebook and Twitter. At a time when the company faced public debate and criticism over its plan to raise electricity rates, in part to invest in smart-grid upgrades, engaging directly through social media was a way to strengthen relationships with customers and the general public, consistent with an important corporate goal: "Keep the lights on and information flowing." After discussing the case, students will: - Develop an appreciation for the role social media can play in shaping a company's reputation - Understand how companies can use social media to engage customers directly in order to protect their reputations - Understand the role these interactions with customers can play during a crisis situation - Recognize the added reputational risk when a company's core business is directly impacted by a natural disaster.

Public Response to Alerts and Warnings Using Social Media

Public Response to Alerts and Warnings Using Social Media: Report of a Workshop on Current Knowledge and Research Gaps summarizes presentations made by invited speakers, other remarks by workshop participants, and discussions during ...

Author: National Research Council

Publisher: National Academies Press

ISBN: 9780309290333

Category: Political Science

Page: 92

View: 150

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Following an earlier NRC workshop on public response to alerts and warnings delivered to mobile devices, a related workshop was held on February 28 and 29, 2012 to look at the role of social media in disaster response. This was one of the first workshops convened to look systematically at the use of social media for alerts and warnings-an event that brought together social science researchers, technologists, emergency management professionals, and other experts on how the public and emergency managers use social media in disasters.In addition to exploring how officials monitor social media, as well as the resulting privacy considerations, the workshop focused on such topics as: what is known about how the public responds to alerts and warnings; the implications of what is known about such public responses for the use of social media to provide alerts and warnings to the public; and approaches to enhancing the situational awareness of emergency managers. Public Response to Alerts and Warnings Using Social Media: Report of a Workshop on Current Knowledge and Research Gaps summarizes presentations made by invited speakers, other remarks by workshop participants, and discussions during parallel breakout sessions. It also points to potential topics for future research, as well as possible areas for future research investment, and it describes some of the challenges facing disaster managers who are seeking to incorporate social media into regular practice.

Effective Communication During Disasters

With research from internationally recognized experts, this volume provides an overview of communication challenges and best-practice analyses, looks at the internet and social media and mobile phones and other technology for disaster ...

Author: Girish Bobby Kapur

Publisher: CRC Press

ISBN: 9781315341453

Category: Computers

Page: 310

View: 295

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This title includes a number of Open Access chapters. In today’s world, there are new opportunities for disaster communications through modern technology and social media. Social network applications such as Facebook, Twitter, and Instagram can connect friends, family, first responders, and those providing relief and assistance. However, social media and other modern communication tools have their limitations. They can be affected by disaster situations where there are power outages or interrupted cellular service. The research contained in this valuable compendium offers much-needed information for emergency responders, utility companies, relief organizations, and governments as they invest in infrastructure to support post-disaster communications. In order to make use of modern communication methods, as well as fully utilize more traditional communication networks, it is imperative that we understand how people actually communicate in the wake of a disaster situation and how various communication strategies can best be utilized. Communication during and immediately after a disaster situation is a vital component of response and recovery. Effective communication connects first responders, support systems, and family members with the communities and individuals immersed in the disaster. Reliable communication also plays a key role in a community’s resilience. With research from internationally recognized experts, this volume provides an overview of communication challenges and best-practice analyses, looks at the internet and social media and mobile phones and other technology for disaster communication, and explores the challenges to effective communication. Presents a quality improvement project that gathered expert consensus on best practices used to improve disaster communication Analyzes the information dissemination mechanisms of different media to establish an efficient information dissemination plan for disaster pre-warning, including short message service (SMS), microblogs, news portals, cell phones, television, and oral communication Gauges the effectiveness of disaster risk communication Looks at the future of social media use during emergencies and afterwards Proposes a disaster resilient network that integrates various wireless networks into a cognitive wireless network in the event of disaster occurrences Effective Communication During Disasters: Making Use of Technology, Media, and Human Resources is an informative, multi-faceted resource on preparedness planning for effective communication before, during, and after a disaster occurs.

Disasters 2 0

Demonstrating how to effectively apply social media technology to the next crisis, this is a must-read book for those charged with disaster management and response.

Author: Adam Crowe

Publisher: CRC Press

ISBN: 9781439874424

Category: Computers

Page: 321

View: 939

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Emerging social media and so-called Web 2.0 technologies will continue to have a great impact on the practice and application of the emergency management function in every public safety sector. Disasters 2.0: The Application of Social Media Systems for Modern Emergency Management prepares emergency managers and first responders to successfully apply social media principles in the operations, logistics, planning, finance, and administrative aspects of any given disaster. Using real-life examples of domestic and international disasters, the book reveals how social media has quickly become a powerful tool for both providing emergency instruction to the public in real time and allowing responding agencies to communicate among themselves in crisis. A definitive and comprehensive source, the book explores topics such as: Social media basics Citizen journalism Strategic implementation Safety and responsibility Monitoring and analytics Operational implementation Geolocation systems Crowdsourcing Public notification Mobile and other emerging technologies Each chapter begins with a list of objectives and includes a collection of case examples of social media use in past events. Practitioner profiles show real people implementing the technology for real solutions. Demonstrating how to effectively apply social media technology to the next crisis, this is a must-read book for those charged with disaster management and response.

Ciottone s Disaster Medicine

Expert Consult eBook version included with purchase. This enhanced eBook experience allows you to search all of the text, figures, and references from the book on a variety of devices.

Author: Gregory R. Ciottone

Publisher: Elsevier Health Sciences

ISBN: 9780323286657

Category: Medical

Page: 1013

View: 776

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The most comprehensive resource of its kind, Ciottone's Disaster Medicine, 2nd Edition, thoroughly covers isolated domestic events as well as global disasters and humanitarian crises. Dr. Gregory Ciottone and more than 200 worldwide authorities share their knowledge and expertise on the preparation, assessment, and management of both natural and man-made disasters, including terrorist attacks and the threat of biological warfare. Part 1 offers an A-to-Z resource for every aspect of disaster medicine and management, while Part 2 features an exhaustive compilation of every conceivable disaster event, organized to facilitate quick reference in a real-time setting. Quickly grasp key concepts, including identification of risks, organizational preparedness, equipment planning, disaster education and training, and more advanced concepts such as disaster risk reduction, tactical EMS, hazard vulnerability analysis, impact of disaster on children, and more. Understand the chemical and biologic weapons known to exist today, as well as how to best manage possible future events and scenarios for which there is no precedent. Be prepared for man-made disasters with new sections that include Topics Unique to Terrorist Events and High-Threat Disaster Response andOperational Medicine (covering tactical and military medicine). Get a concise overview of lessons learned by the responders to recent disasters such as the earthquake in Haiti, Hurricane Sandy, the 2014 Ebola outbreak, and active shooter events like Sandy Hook, CT and Aurora, CO. Learn about the latest technologies such as the use of social media in disaster response and mobile disaster applications. Ensure that everyone on your team is up-to-date with timely topics, thanks to new chapters on disaster nursing, crisis leadership, medical simulation in disaster preparedness, disaster and climate change, and the role of non-governmental agencies (NGOs) in disaster response - a critical topic for those responding to humanitarian needs overseas. Expert Consult eBook version included with purchase. This enhanced eBook experience allows you to search all of the text, figures, references, and videos from the book on a variety of devices.

Social Media and Disasters

The use of social media has changed the way the public is informed about disasters and how to recover from them.

Author: John Fisher

Publisher:

ISBN: OCLC:962086389

Category: Emergency management

Page:

View: 407

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The use of social media has changed the way the public is informed about disasters and how to recover from them. While the traditional media continue to play a key role, social media has given citizens a means to inform and protect each other as well as to alter public policy and the official approach to dealing with emergencies. The Haiti earthquake was a watershed moment that changed how social media is used in disasters. While social media was independently evolving in the years leading up to 2010, the use of social media in the Haiti disaster made public officials aware of its potential in disaster response. Since then social media has played an important part in informing and keeping the public safe at both the local and national levels.

Social Media Crisis Communication and Emergency Management

The book also includes numerous exercises that supply readers with models for building their own social media sites and groups—making it a must-read for anyone who wants to learn more about the communication and information structures ...

Author: Connie M. White

Publisher: CRC Press

ISBN: 9781439853498

Category: Computers

Page: 329

View: 374

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Although recent global disasters have clearly demonstrated the power of social media to communicate critical information in real-time, its true potential has yet to be unleashed. Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies teaches emergency management professionals how to use social media to improve emergency planning, preparedness, and response capabilities. It provides a set of guidelines and safe practices for using social media effectively across a range of emergency management applications. Explaining how emergency management agencies can take advantage of the extended reach these technologies offer, the book supplies cutting-edge methods for leveraging these technologies to manage information more efficiently, reduce information overload, inform the public, and ultimately save lives. Filled with real-world examples and case studies, it is an ideal self-study resource. Its easy-to-navigate structure and numerous exercises also make it suitable for courses at both the undergraduate and graduate levels. From crowdsourcing and digital volunteers to mapping and collective intelligence, Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies facilitates a clear understanding of the essential principles of social media. Each chapter includes an example of a local-level practitioner, organization, or agency using social media that demonstrates the transformative power of social media in the real world. The book also includes numerous exercises that supply readers with models for building their own social media sites and groups—making it a must-read for anyone who wants to learn more about the communication and information structures supported by social media. Visit the author’s homepage: http://sites.google.com/site/conniemwhite/Home

Media and Disaster Risk Reduction

This book analyzes recent advances, trends, challenges and potentials of the role of media in disaster risk reduction.

Author: Rajib Shaw

Publisher: Springer

ISBN: 9811602840

Category: Nature

Page: 249

View: 884

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This book analyzes recent advances, trends, challenges and potentials of the role of media in disaster risk reduction. Collaboration, co-design and co-delivery with other stakeholders in science technology, private sectors, and civil society are found to be effective in reaching people and communities. The media is considered to be of utmost importance in all phases of disasters, before, during and after, with different types of media having different proactive roles to play in disaster risk reduction. Before disasters, they play essential roles not only in bringing early warning to people but also in enhancing their perception of the need to take action. At during- and post-disaster response recovery phases, community radio and social media are the key. These necessitate a resilient media infrastructure as the core of uninterrupted coverage. Media literacy has become an important issue for several stakeholders, including governments. In addition, more focus is placed on media governance to look at the priorities of disaster risk reduction initiatives within the media. All of these are considered to lead to trust in the media, which further improves people’s disaster response actions based on information from the media, before and during disasters. Covering different aspects of media, this book is a valuable source for students, researchers, academics, policy-makers and development practitioners.

A Futurist s Guide to Emergency Management

Firmly based in science, the book leverages historical data, current best practices, and scie

Author: Adam S. Crowe

Publisher: CRC Press

ISBN: 9781482253924

Category: Political Science

Page: 346

View: 378

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A Futurist's Guide to Emergency Management provides interdisciplinary analysis on how particular sets of conditions may occur in the future by evaluating global trends, possible scenarios, emerging conditions, and various other elements of risk management. Firmly based in science, the book leverages historical data, current best practices, and scie