Mastering Civility

Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of ...

Author: Christine Porath

Publisher: Hachette UK

ISBN: 9781455568994

Category: Business & Economics

Page: 176

View: 426


"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Core Competencies of Civility in Nursing Healthcare

Creating and sustaining communities of civility and connectedness is an imperative for all work and learning environments. ... The first two chapters of the book present a compelling case for mastering civility, Chapters 3–7 illuminate ...

Author: Cynthia Clark

Publisher: Sigma Theta Tau

ISBN: 9781646480258

Category: Medical

Page: 270

View: 191


“This book has the potential to transform not only organizations but also the lives of all they employ and serve.” –Margaret (Peg) Wichrowski, MSN, RN Staff Nurse, Molecular Imaging and Nuclear Medicine Long Island Jewish Medical Center (LIJMC), Northwell Health “Dr. Cynthia Clark has taken incivility, a complex and critical subject, and provided an incredibly informative and useful blend of how it affects people, particularly healthcare professionals… [T]his book reflects a synthesis of years of study integrated with real experience to help those in healthcare organizations elevate the care environment with civility and kindness.” –David Fryburg, MD President, Envision Kindness “What a scholarly, literary masterpiece on individual and organizational civility… Dr. Clark’s conceptual model of a ‘Culture of Belonging’ is brought to life by her comprehensive coverage of evidence-based practices and practical tools to apply, create, and sustain healthy work environments. A must-read for healthcare and academic leaders!” –Remy Tolentino, MSN, RN, NEA-BC System Vice President, Nursing Workforce & Leadership Development Baylor Scott & White Health Nursing Institute/Center for Nursing Leadership Powerful change can happen when healthcare professionals stand together and amplify the dialogue of civility. Incivility and other workplace aggressions have a significant impact on the lives of healthcare professionals, faculty, and students, as well as the patients and families in their care. Incivility in academic and practice environments can provoke uncertainty and self-doubt, weaken self-confidence, and cause detrimental and lasting effects on individuals, teams, and organizations. These behaviors can fracture relationships and result in life-threatening mistakes, preventable complications, harm, or even the death of a patient. In Core Competencies of Civility in Nursing & Healthcare, Cynthia Clark—a nurse-leader dedicated to organizational change and an unwavering advocate for civility and dignity for all—provides an abundance of practical solutions to create and sustain communities of civility, diversity, inclusion, and respect in academic and healthcare environments. Using a wealth of evidence-based interventions, hands-on tools, and scholarly resources, this book expands current thinking on the topic of civility to create and support healthy, productive work and learning environments for the benefit of all. TABLE OF CONTENTS Chapter 1: What Is Civility, and Why Does It Matter? Chapter 2: The Detrimental Impact of Workplace Aggression Chapter 3: The Power and Imperative of Self-Awareness Chapter 4: Practicing the Fundamentals of Civility Chapter 5: Honing Communication Skills and Conflict Competence Chapter 6: The Power of Leadership, Visioning, and Finding Our WHY Chapter 7: Optimizing Self-Care and Professional Well-Being Chapter 8: Leadership Support and Raising Awareness for Organizational Change Chapter 9: Galvanizing a High-Performing Civility Team Chapter 10: Develop, Implement, and Evaluate a Data-Driven Action Plan Chapter 11: Securing Civility Into the Organizational Culture Through Policy Development Chapter 12: Celebrating Civility: A Powerful Engine to Uplift and Transform the Profession

Mastering Community

How Civility Matters for You and Your ... Mastering Civility: A Manifesto for the Workplace. New York: Grand Central Publishing. Porath, C., Gerbasi, A., & Schorch, ... The Effects of Civility on Advice, Leadership, and Performance.

Author: Christine Porath

Publisher: Hachette UK

ISBN: 9781538736876

Category: Business & Economics

Page: 272

View: 746


From the author of Mastering Civility, a thoroughly researched exploration of the impact and importance of building thriving communities, with actionable steps on how to create them in your work and broader life. In her powerful new book, Christine Porath explores how the rise of technology and modern workplace practices have fractured our communications yet left us always “on” digitally. Through now common practices like hot-desking and remote work (even without the added isolation of social distancing we experienced during the pandemic), our human interactions have decreased, and so too have our happiness levels. This lack of a “human factor” is sparking a crisis in mental health that will have repercussions for years to come, leaving people lonelier and making the bottom line suffer, too. What Christine has discovered in her research is that leaders, organizations, and managers of all stripes may recognize there is a cost, but have no idea as to implement the cure: Community. With her signature depth and grasp of research across myriad industries including business, healthcare, hospitality, and sports, Christine extrapolates from the statistics on the experiences of hundreds of thousands of people across six continents to show us the potential for change. Through sharing information about the community, empowering decision-making discretion and autonomy, creating a respectful environment, offering feedback, providing a sense of meaning, and boosting member well-being, anyone can help a community truly flourish. The applications are endless, the stories are positive and uplifting, and will inspire the reader to establish and grow their community—be it in the workplace or the PTA—and make it thrive.

HBR Guide to Emotional Intelligence HBR Guide Series

The key to mastering civility begins with improving your self-awareness. Armed with this information, you can begin tweaking your behavior to enhance your influence and effectiveness. Small acts can have big returns.

Author: Harvard Business Review

Publisher: Harvard Business Press

ISBN: 9781633692732

Category: Business & Economics

Page: 256

View: 200


Managing the human side of work Research by Daniel Goleman, a psychologist and coauthor of Primal Leadership, has shown that emotional intelligence is a more powerful determinant of good leadership than technical competence, IQ, or vision. Influencing those around us and supporting our own well-being requires us to be self-aware, know when and how to regulate our emotional reactions, and understand the emotional responses of those around us. No wonder emotional intelligence has become one of the crucial criteria in hiring and promotion. But luckily it’s not just an innate trait: Emotional intelligence is composed of skills that all of us can learn and improve on. In this guide, you’ll learn how to: Determine your emotional intelligence strengths and weaknesses Understand and manage your emotional reactions Deal with difficult people Make smarter decisions Bounce back from tough times Help your team develop emotional intelligence Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Harvard Business Review Everyday Emotional Intelligence

The key to mastering civility begins with improving your self-awareness. Armed with this information, you can begin tweaking your behavior to enhance your influence and effectiveness. Small acts can have big returns.

Author: Harvard Business Review

Publisher: Harvard Business Press

ISBN: 9781633694125

Category: Business & Economics

Page: 384

View: 127


Fundamental frameworks for emotional intelligence and how to apply them every day. According to research by Daniel Goleman, emotional intelligence has proved to be twice as important as other competencies in determining outstanding leadership. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it's not innate--it's a skill that all of us can improve. With this double volume you'll get HBR's 10 Must Reads on Emotional Intelligence and the HBR Guide to Emotional Intelligence. That's 10 definitive HBR articles on emotional intelligence by Goleman and other leaders in the field, curated by our editors--paired with smart, focused advice from HBR experts about how to implement those ideas in your daily work life. With Everyday Emotional Intelligence, you'll learn how to: Recognize your own EQ strengths and weaknesses Regulate your emotions in tough situations Manage difficult people Build the social awareness of your team Motivate yourself through ups and downs Write forceful emails people won't misinterpret Make better, less emotionally biased decisions Help an employee develop emotional intelligence Handle specific situations like crying at work and tense communications across different cultures

The Character of American Democracy

In her book Mastering Civility, Christine Porath of Georgetown University writes, “Although civil behaviors entail treating others well, they must also reflect an underlying desire to show respect. It's not just treating someone well ...

Author: Jill Long Thompson

Publisher: Indiana University Press

ISBN: 9780253050441

Category: Political Science

Page: 168

View: 937


"We live in an age that demonstrates the powerful need for ethics in government. Democracy is a privilege that carries with it important responsibilities for the people and their representatives. As we look back on this era and determine the future of this nation, Dr. Long Thompson's book will be a resource for Americans who are seeking ways to secure our democracy and our future as a nation." Congressman John Lewis, Georgia's 5th District. Ethical leadership, steeped in integrity and fairness, matters. The future of our nation and our world depends upon the quality of America's character. In this uncompromising, absorbing look at our government and society today, Jill Long Thompson persuasively argues that we all have a meaningful role to play in shaping America's character and future. The citizenry, as well as their elected officials, are responsible for protecting fairness of participation and integrity in elections, as well as in the adoption and execution of laws. In this troubling time when the public is losing trust and confidence in our government, Jill Long Thompson shows us a bipartisan way forward.

REAL SIMPLE Find Your Balance

“Sixty percent of employees say they act uncivilly because they are overworked and stressed and don't have time to be nice,” says Christine Porath, PhD, professor of management at Georgetown University and author of Mastering Civility: ...

Author: The Editors of Real Simple

Publisher: Time Inc. Books

ISBN: 9780848757700

Category: Health & Fitness

Page: 96

View: 980


Slow down, strip away stress, and save your sanity with this practical guide to creating a better life. Let the experts at Real Simple, AmericaÍs beloved guide to living a better and more authentic life, show you how to relax and get the most out of your days.

Talking Diversity with Teachers and Teacher Educators

... on their personal interest in truly learning and mastering the material. Civility Civility involves the compassionate awareness of those around you and the readiness to adjust your behavior for the benefit of others (Forni, 2002).

Author: Bárbara C. Cruz

Publisher: Teachers College Press

ISBN: 9780807772911

Category: Education

Page: 223

View: 938


Featuring content-specific strategies, assignments, and classroom activities, this book provides strategies to help pre- and in-service teachers develop the dispositions and knowledge they need to teach all students well. Focusing on the importance of creating a classroom community in which necessarily difficult dialogues are inspired and supported, the authors present content-area chapters on language arts, social studies, mathematics, science, ESOL, foreign language, and teaching exceptional students in the inclusive environment. Each content-area chapter includes a vignette illustrating a difficult conversation dealing with diversity and presents research-based, classroom-ready exercises, effective pedagogic strategies, and action-oriented interventions—many of which the authors created and used in their own classrooms. The book concludes with an appendix of instructional and curricular resources. This practical volume provides teacher educators and professional development personnel with a framework for: Inspiring challenging and productive discussions about diversity in education.Using content-specific, research-based strategies for discussing diversity issues in deep and complex ways.Understanding how teacher candidates develop as culturally competent educators.Addressing conflicts that might arise when talking about diversity and self-awareness. Contributors: Vonzell Agosto, Sylvia Celedón-Pattichis, Kathryn B. Chval, Deirdre Cobb-Roberts, Bárbara C. Cruz, Cheryl Ellerbrock, Elaine V. Howes, Zorka Karanxha, Deoksoon Kim, Miyoun Lim, Patricia Alvarez McHatton, Adam Schwartz, Roseanne K. Vallice, Anete Vásquez, Eugenia Vomvoridi-Ivanovic, and Eric Williams “The stories in Talking Diversity are both instructive and inviting, affirming and empowering. They encourage and entice other teacher educators to join in promoting diversity in action as well as ideology, and they provide some reasonable and viable windows of opportunity for how these participations can occur successfully. In this sense, the style of this volume is as enriching, enlightening, and insightful as diversity is itself. It is a conversation of necessity and significance, and certainly one worth joining!” —From the Foreword by Geneva Gay, professor of education, University of Washington–Seattle

Human Resource Management in Hospitality Cases

This book looks at how managers and employees can improve their workplace with civility (Porath & Pearson, 2016). Porath, C., & Pearson, C. (2016). Mastering civility: A manifesto for the workplace. New York: Grand Central Publishing.

Author: Peter Szende

Publisher: Routledge

ISBN: 9781351233293

Category: Business & Economics

Page: 280

View: 817


Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept. This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.

Leading with Dignity

Christine Porath, author of Mastering Civility, reports that in her extensive surveys, demonstrations of civility (which overlap with the elements of dignity) are associated with being an effective leader.14 She found that ...

Author: Donna Hicks

Publisher: Yale University Press

ISBN: 9780300240856

Category: Business & Economics

Page: 224

View: 842


What every leader needs to know about dignity and how to create a culture in which everyone thrives This landmark book from an expert in dignity studies explores the essential but under-recognized role of dignity as part of good leadership. Extending the reach of her award-winning book Dignity: Its Essential Role in Resolving Conflict, Donna Hicks now contributes a specific, practical guide to achieving a culture of dignity. Most people know very little about dignity, the author has found, and when leaders fail to respect the dignity of others, conflict and distrust ensue. She highlights three components of leading with dignity: what one must know in order to honor dignity and avoid violating it; what one must do to lead with dignity; and how one can create a culture of dignity in any organization, whether corporate, religious, governmental, healthcare, or beyond. Brimming with key research findings, real-life case studies, and workable recommendations, this book fills an important gap in our understanding of how best to be together in a conflict-ridden world.