IT Enabled Services

As the global economy turns more and more service oriented, Information Technology-Enabled Services (ITeS) require greater understanding. Increasing numbers and varieties of services are provided through IT. Furthermore, IT enables the ...

Author: Shiro Uesugi

Publisher: Springer Science & Business Media

ISBN: 9783709114254

Category: Computers

Page: 247

View: 677


As the global economy turns more and more service oriented, Information Technology-Enabled Services (ITeS) require greater understanding. Increasing numbers and varieties of services are provided through IT. Furthermore, IT enables the creation of new services in diverse fields previously untouched. Because of the catalyzing nature of internet technology, ITeS today has become more than “Outsourcing” of services. This book illustrates the enabling nature of ITeS with its entailment of IT, thus contributing to the betterment of humanity. The scope of this book is not only for academia but also for business persons, government practitioners and readers from daily lives. Authors from a variety of nations and regions with various backgrounds provide insightful theories, research, findings and practices in various fields such as commerce, finance, medical services, government and education. This book opens up a new horizon with the application of Internet-based practices in business, government and in daily lives. Information Technology-Enabled Services works as a navigator for those who sail to the new horizon of service oriented economies.

Promoting IT Enabled Services

facilities or 'business development services' to support these enterprises in activities that are uneconomical to do on their own. Grassroots IT services can be enriched and made more relevant to developing countries when viewed not ...

Author: Nikhil Treebhoohun

Publisher: Commonwealth Secretariat

ISBN: 9781849290548

Category: Business & Economics

Page: 232

View: 357


Examines best practices of developing IT enabled trade in services. This handbook explains the key issues from the viewpoints of the regulator, the investor, the policy-maker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular.

It Enabled Practices And Emerging Management Paradigms

Even within IT services and IT enabled services , the range of services has broadened significantly and the depth of skills deployed for delivering these services has increased significantly . Another trend visible across the ...

Author: Gupta

Publisher: Excel Books India

ISBN: 8174466762

Category: Industrial management

Page: 376

View: 676


Papers presented at the Third National IT Conference.

Delivering Successful IT enabled Business Change

In its November 2005 IT strategy Transformational Government, Enabled by Technology, Government set itself a clear challenge to deliver new and existing services more efficiently, increasingly designed around the needs of customers and ...

Author: Great Britain. National Audit Office

Publisher: The Stationery Office

ISBN: 9780102942323

Category: Business & Economics

Page: 53

View: 523


The Government set out its strategy to improve the delivery of public services through increased and better use of information technology (Cm. 6683, ISBN 0101668325) in November 2005, with the aim of ensuring services are designed around the needs of customers or citizens rather than the provider. Drawing on 24 case studies from the public and private sectors in the UK and overseas, this NAO report highlights examples of successful IT-enabled programmes and projects which have achieved tangible benefits for citizens and taxpayers and identifies good practice which can be transferred to new and existing government programmes and projects. It pinpoints three key issues in these success stories relating to: i) the degree of engagement by senior decision-makers; ii) the level of organisational understanding of what is needed to be an 'intelligent client' (in terms of having the necessary skills to negotiate effectively with suppliers and users); and iii) the importance of realising the benefits of change by determining at the outset what the desired benefits are and how the project will be managed to ensure these benefits are optimised.

Social Inclusion and Usability of ICT enabled Services

Approaches originating purely out of communication media and technology studies are consequently not suitable when investigating ICT-enabled service. Ultimately, communication media and technology, as well as virtual team studies, ...

Author: Jyoti Choudrie

Publisher: Routledge

ISBN: 9781317387794

Category: Business & Economics

Page: 384

View: 743


Social Inclusion and Usability of Innovative ICT-enabled Services is a cutting-edge research book written for researchers, students, academics, technology experts, activists and policy makers. The book explores a wide range of issues concerning innovative ICT-enabled digital services, their usability and their consequent role in social inclusion, It includes the impacts of the use of ICT-enabled digital services on individuals, organisations, governments and society, and offers a theoretically informed and empirically rich account of the socio-technical, management and policy aspects of social inclusion and innovative ICT-enabled digital services. This publication offers insights from the perspectives of Information Systems, Media and Communications, Management and Social Policy, drawing on research from these disciplines to inform readers on diverse aspects of social inclusion and usability of innovative ICT-enabled digital services. The originality of this book lies in the combination of socio-technical, management and policy perspectives offered by the contributors, and integrated by the editors, as well as in the interdisciplinary and both theoretically framed and empirically rich features of the various chapters of the book. While providing a timely account of existing evidence and debates in the field of social inclusion and technology usability, this book will also offer some original insights into what practitioners, experts and researchers are to expect in the near future to be the emerging issues and agendas concerning the role of technology usability in social inclusion and the emerging forms and attributes of the latter. Through a collection of high quality, peer reviewed papers; Social Inclusion and Usability of Innovative ICT-enabled Services will enhance knowledge of social inclusion and usability of innovative ICT-enabled digital services and applications at a diverse level.

How Internet Protocol enabled Services are Changing the Face of Communications

Therefore , it only stands to reason that the regulatory requirements must be updated as well . If permitted to achieve their full potential , IP - Enabled Services can help • drive both innovation and investment in the sector ...

Author: United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Telecommunications and the Internet


ISBN: UVA:X005107816

Category: Electronic government information

Page: 72

View: 373


Information Technology enabled Global Customer Service

It also summarizes the service applications and the enabling IT infrastructure in the cases. The business objectives and the benefits that the case companies havereceived when implementingthenewsystemsandmodels are also briefly ...

Author: Tapio Reponen

Publisher: IGI Global

ISBN: 9781591400486

Category: Computers

Page: 288

View: 156


Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.

E Life Web Enabled Convergence of Commerce Work and Social Life

However, this complexity may bring success or failure to the IT-enabled service business models. With increasing acceptance of the SD logic and value co-creation with customers, it is expected that value propositions will continue to ...

Author: Vijayan Sugumaran

Publisher: Springer

ISBN: 9783319454085

Category: Computers

Page: 240

View: 830


This book constitutes the refereed proceedings of the Workshop on E-Business (WeB 2015), held in Fort Worth, Texas, USA, on December 12, 2015. The theme of WeB 2015 was “Leveraging Service Computing and Big Data Analytics for E-Commerce”, and thus the workshop provided an interactive forum by bringing together researchers and practitioners from all over the world to explore the latest challenges of next-generation e-Business systems and the potential of service computing and big data analytics. The 11 full and 17 short papers, which were selected from 45 submissions to the workshop, addressed a broad coverage of technical, managerial, economic, and strategic issues related to e-business, with emphasis on service computing and big data analytics. They employed various IS research methods such as case study, survey, analytical modeling, experiments, computational models, and design science.

Entrepreneurship Second Edition

IT Enabled Service (ITES) includes those activities that are carried out based on the application of Information Technology. In other words, IT Enabled Services cover the entire range of services which exploit information technology for ...


Publisher: Excel Books India

ISBN: 9789350620953



View: 569


Technology Enabled Transformation of the Public Sector Advances in E Government

A need to provide state-of-the-art technology based quality assurance services to facilitate growth in IT sector was identified; hence in 1980, Standardization Testing and Quality Certification (STQC) was established.

Author: Weerakkody, Vishanth

Publisher: IGI Global

ISBN: 9781466617773

Category: Political Science

Page: 457

View: 493


Electronic Government is continually advancing in topics such as hardware and software technology, e-government adoption and diffusion, e-government policy, e-government planning, management, e-government applications, and e-government impacts. Technology Enabled Transformation of the Public Sector: Advances in E-Government is filled with original research about electronic government and supplies academicians, practitioners, and professionals with quality applied research results in the field of electronic/digital government, its applications, and impacts on governmental organizations around the world. This title effectively and positively provides organizational and managerial directions with greater use and management of electronic/digital government technologies in organizations. It also epitomizes the research available within e-government while exponentially emphasizing the expansiveness of this field.

IT Enabled Strategic Management Increasing Returns for the Organization

Many vendors are pouring time and money into Web services and bringing forth a new set of interoperability technologies: XML, SOAP, WSDL and UDDI, to name a few. Web services begin with XML. This straightforward language enables ...

Author: Walters, Bruce

Publisher: IGI Global

ISBN: 9781591409106

Category: Business & Economics

Page: 328

View: 616


"This book makes an effort to explore the interaction of information technology and strategic management and aims to encourage joint research efforts among IT and strategy scholars for common solutions"--Provided by publisher.

Enabling Enterprise Transformation

Box 7.2 Information technology capacity building and industry promotion fund of Sri Lanka (ICBF)2 The ICBF is intended to benefit stakeholders across the ICT industry – including the software industry, the IT-enabled services industry, ...

Author: Nagy K. Hanna

Publisher: Springer Science & Business Media

ISBN: 1441915087

Category: Business & Economics

Page: 314

View: 493


Private enterprises in advanced economies have been learning to use information and communication technology (ICT) to innovate and transform their processes, products, services and business models, significantly improving productivity and competitiveness. Moreover, the ICT industry itself has become a major source of job creation and a contributor to economic growth and business transformation. A key question today is whether and how developing countries can learn to benefit from the ICT revolution, and what roles the government and private sector can play. Already, a number of developing countries have been inspired by the example of India and China, and are now seeking to jump on the outsourcing bandwagon. Nevertheless, with few exceptions in the developing world, little attention has been paid by policymakers and practitioners to invest systematically and proactively in ICT-enabled growth, poverty reduction and grassroots innovation. Most communities and small and medium-sized enterprises in developing countries, for example, face multiple constraints to adopting and leveraging this general purpose technology, and lack the capabilities for maximizing its potential. In "Enabling Enterprise Transformation", Nagy Hanna draws on his rich experience of over 35 years at the World Bank and other aid agencies as a development strategist and ICT policy expert, the most current research, and best practices from around the world to provide practical tools for promoting economic and social transformation through ICT. He assesses various initiatives to develop and diffuse ICT, such as innovation funds, incubators, parks, public-private partnerships, and comprehensive promotion programs. He argues for the strategic options now open for developing countries to participate in ICT production, to deploy ICT to transform industries and services, and to leverage ICT as a new national infrastructure for improving the business environment and enhancing the competitiveness of the whole economy. The challenge for leaders in developing countries is to create such social and institutional dynamics for learning about ICT use and adaptation at many levels. Lessons gained so far from programs to build these social learning and innovation capabilities at the institutional and grassroots levels should be shared among developing countries, and a dialogue among business leaders, policymakers, development agencies, educational institutions, and the general citizenry must be advanced.

Camels Tigers Unicorns Re thinking Science And Technology enabled Innovation

Do we treat these as distinct markets when it may make more sense to treat them in a new aggregate category? ... For example, innovative new firms may provide technology-enabled services to firms active in both healthcare and publishing ...

Author: Phadke Uday

Publisher: World Scientific

ISBN: 9781786343246

Category: Business & Economics

Page: 344

View: 644


The commercialisation of science and technology enabled innovation is a serious topic of interest for a wide range of global audiences who share one common objective: to understand how science and technology based ideas can be turned into commercial value more effectively. Despite the vast number of publications addressing entrepreneurship, innovation and strategy there is relatively little in the literature which systematically addresses the structures, processes and mechanisms involved in turning ideas into commercially valuable propositions: this book is intended to directly address this gap. The approach in Camels, Tigers & Unicorns consists of three fundamental strands: Research insights based on Phadke and Vyakarnam's large data set covering the different players, technologies, products and services, market spaces, customers and business modelsThe creation of an explicit new conceptual framework which provides an integrated narrative describing how science and technology-enabled innovation is commercialisedThe provision of tools and examples which can be used by firms to develop strategies, agree on priorities and generate plans. The contents of this book should be of interest to a wide range of audiences including entrepreneurs; leaders and managers in technology firms; scientists and technologists engaged in innovation in academic institutions and corporate environments; lone inventors; groups of scientific entrepreneurs operating outside recognised structures; business and strategy consultants; managers of public and private 'intervention agencies' such as incubators and accelerators; investors; and, policy makers.

Realizing Digitization Enabled Innovation

Technology has enabling characteristics for innovation in service systems (Breidbach, Kolb, et al., 2013) and the digitization is retrospectively being called one of the foundations of services science (Coreynen et al., 2017).

Author: Stefan Michael Genennig

Publisher: Springer Nature

ISBN: 9783658287191

Category: Business & Economics

Page: 241

View: 267


Stefan Michael Genennig explores digitization-enabled innovation with a service systems perspective. First, the author contributes to understanding the alterations in service systems brought about by digitization and the role of human agents. Based on this grounding, he develops a method for the integration of digital technologies for service innovation and designs a tool for the development of digitization-enabled value propositions. The findings provide valuable insights for managers aiming to integrate digital technologies for innovation, and add to service science.

International Code of Practice for Planning Commissioning and Providing Technology Enabled Care Services

Commissioning of services is in line with the business case, and it is ensured that services are meeting the objectives of ... case clearly identifying the pros and cons of the types of Technology Enabled Care Service to be delivered.

Author: Brian Donnelly

Publisher: Community Equipment Solutions

ISBN: 9780956909534

Category: Technology & Engineering

Page: 200

View: 676


This unique and comprehensive outcomes-based Code of Practice is the essential guide needed to plan, commission and provide good quality and effective Technology Enabled Care Services. The Code acts as a quality framework for procurement and provision of services, worldwide.


BPO and IT-enabled Services IT-enabled services (ITES) or Business Process Outsourcing (BPO) as it is better known, holds tremendous potential for India. Though ITES in India has become almost synonymous with call centres in public ...

Author: Sople, Vinod V.

Publisher: PHI Learning Pvt. Ltd.

ISBN: 9788120352360

Category: Business & Economics

Page: 324

View: 818


The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.

Psychopathology Among Youth in the 21st Century Examining Influences from Culture Society and Technology

There appears to be a significant research-to- practice gap such that technology-enabled mental health intervention programs are ... Where the research-to-practice gap exists prominently is for technologyenabled mental health services, ...

Author: Takahiro A. Kato

Publisher: Frontiers Media SA

ISBN: 9782889666133

Category: Science


View: 246