Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data

An aspect that should be considered when attempting to find a global index of satisfaction are extreme units, in the sense that the relevant question may not be the achievement of the absolute rank, but rather a more realistic expected ...

Author: Rosa Arboretti

Publisher: Springer

ISBN: 9783319917405

Category: Mathematics

Page: 84

View: 147


This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statistical techniques adopted to analyze data from real situations where customer satisfaction surveys were performed. The aim is to give a simple guide of the variety of analysis that can be performed when analyzing data from sample surveys: starting from latent variable models to heterogeneity in satisfaction and also introducing some testing methods for comparing different customers. The book also discusses the construction of composite indicators including different benchmarks of satisfaction. Finally, some rank-based procedures for analyzing survey data are also shown.

The Grey Woman

Again the doctor conveyed his sense of extreme satisfaction in a series of rapid pantomimic nods, and then replied in deliberate but tolerable English, to my great surprise,— "It is the 29th of September, my dear sir.

Author: Elizabeth Gaskell

Publisher: Lindhardt og Ringhof

ISBN: 9789176392997

Category: Fiction

Page: 287

View: 860


Anna, a German mill-owner’s daughter, marries a French aristocrat and moves to France. She discovers that her husband killed his previous wife and that he is trying to kill her as well. Quick, intriguing, and with an extremely interesting plot, ‘The Grey Woman’ (1861) is a short story by Elizabeth Gaskell for anyone who enjoys a good gothic shudder. Incredibly progressive for its time, it is about the survival of the ill-treated woman who has decided that enough is enough. Elizabeth Cleghorn Gaskell (1810-1865) was an English novelist, short story writer, and biographer, best known for her novels ‘North and South’ and ‘Wives and Daughters’ as well as her biography of Charlotte Brontë. Gaskell was viewed as a minor author until the 1950s where it became evident that her depiction of industrial environments and social problems was brilliant and poignant.

Ranking of Multivariate Populations

Extreme satisfaction profiles are defined a priori on a hypothetical frequency distribution of variables k, k = 1,...,p. ... The strong satisfaction profile is defined as follows: The maximum satisfaction is obtained when all subjects ...

Author: Livio Corain

Publisher: CRC Press

ISBN: 9781315360461

Category: Mathematics

Page: 328

View: 447


Ranking of Multivariate Populations: A Permutation Approach with Applications presents a novel permutation-based nonparametric approach for ranking several multivariate populations. Using data collected from both experimental and observation studies, it covers some of the most useful designs widely applied in research and industry investigations, such as multivariate analysis of variance (MANOVA) and multivariate randomized complete block (MRCB) designs. The first section of the book introduces the topic of ranking multivariate populations by presenting the main theoretical ideas and an in-depth literature review. The second section discusses a large number of real case studies from four specific research areas: new product development in industry, perceived quality of the indoor environment, customer satisfaction, and cytological and histological analysis by image processing. A web-based nonparametric combination global ranking software is also described. Designed for practitioners and postgraduate students in statistics and the applied sciences, this application-oriented book offers a practical guide to the reliable global ranking of multivariate items, such as products, processes, and services, in terms of the performance of all investigated products/prototypes.

Job Satisfaction and Work Adjustment

Each item presents the respondent with seven statements describing a continuum from extreme dissatisfaction to extreme satisfaction . Split - half reliability data are available , although no test - retest data were reported .

Author: René V. Dawis


ISBN: CORNELL:31924000094569

Category: Job satisfaction

Page: 30

View: 845


Merriam Webster s Dictionary of Synonyms

... basically implies exclusion from a club or society by vote it is often hyperbolic in actual use ( the result gave him of its members ( originally by putting a black ball into a extreme satisfaction ) ( the extreme oddness of ...

Author: Merriam-Webster, Inc

Publisher: Merriam-Webster

ISBN: 0877793417

Category: Reference

Page: 940

View: 442


"The ideal guide to choosing the right word. Entries go beyond the word lists of a thesaurus, explaining important differences between synonyms. Provides over 17,000 usage examples. Lists antonyms and related words."

Microeconomics and Exegesis

The emotions associated with extreme satisfaction ratios can influence the individual's ability to associate. This can lead to other needs that are actually part of the decision-making environment not being included in the PA.221 This, ...

Author: Tom Krueger

Publisher: tredition

ISBN: 9783347179097

Category: Religion

Page: 232

View: 372


Religion is one of humanity’s most important cultural achievements, and it continues to have a great influence on people’s lives, even to this day. At the same time, however, it is a puzzling phenomenon: Religious teachings often contradict the rational insights of modern science. Numerous attempts have therefore been made throughout the history of humankind to overcome this conflict. This book presents a new interpretation method for religion based on microeconomic theory. Microeconomics is the field of economics that describes human behavior using theoretical models. In the recent past, various branches of microeconomics have emerged, each of which investigates specific aspects of human behavior. One of these branches is the economics of religion, which specializes in describing and explaining religious activities. However, the actual meaning of religious teachings and rituals has not yet been considered in these approaches. The interpretation method used in this book offers a key to understanding religious texts and rituals. For illustration purposes, examples from various world and tribal religions are presented and explained. The microeconomic exegesis enables a rational perspective on religion and can contribute to the reconciliation of faith and reason.

Permutation Tests for Complex Data

To compare the absolute evaluations with target values, the concept of extreme satisfaction profiles is introduced. These involve hypothetical frequency distributions of variables corresponding to minimum or maximum satisfaction of the ...

Author: Fortunato Pesarin

Publisher: John Wiley & Sons

ISBN: 0470689528

Category: Mathematics

Page: 448

View: 848


Complex multivariate testing problems are frequently encountered in many scientific disciplines, such as engineering, medicine and the social sciences. As a result, modern statistics needs permutation testing for complex data with low sample size and many variables, especially in observational studies. The Authors give a general overview on permutation tests with a focus on recent theoretical advances within univariate and multivariate complex permutation testing problems, this book brings the reader completely up to date with today’s current thinking. Key Features: Examines the most up-to-date methodologies of univariate and multivariate permutation testing. Includes extensive software codes in MATLAB, R and SAS, featuring worked examples, and uses real case studies from both experimental and observational studies. Includes a standalone free software NPC Test Release 10 with a graphical interface which allows practitioners from every scientific field to easily implement almost all complex testing procedures included in the book. Presents and discusses solutions to the most important and frequently encountered real problems in multivariate analyses. A supplementary website containing all of the data sets examined in the book along with ready to use software codes. Together with a wide set of application cases, the Authors present a thorough theory of permutation testing both with formal description and proofs, and analysing real case studies. Practitioners and researchers, working in different scientific fields such as engineering, biostatistics, psychology or medicine will benefit from this book.

Connecting With Consumers

Extreme satisfaction or dissatisfaction. Because people seem to have a natural tendency to convey their experiences—particularly good and bad ones—about products and Wrms to others, it has long been assumed that customer satisfaction or ...

Author: Allan J. Kimmel

Publisher: OUP Oxford

ISBN: 9780191614040

Category: Business & Economics

Page: 352

View: 633


These are exciting times for business managers and marketing professionals, yet the challenges imposed by ongoing social and technological developments are daunting. In an age in which marketers can reach their audiences with greater facility than ever before, firms have never been less in control of their customer targets. This increasing connectedness of consumers provides a range of unique and promising opportunities for product and brand managers. Connecting With Consumers describes the various strategies and techniques that can be utilized to harness consumer influence. The book traces evolving developments in the consumer marketplace, considers their impact on the potential reshaping of the marketing profession, and describes the emerging set of tools that can enable marketers to respond to new marketplace realities. It provides, clear, up-to-date coverage of a number of topics currently on the minds of many: Web 2.0, word of mouth, buzz, the social web, social media metrics, customer engagement, viral and guerrilla marketing. The book critically assesses emerging marketing strategies and tools within the context of research and theory, and provides numerous applied examples to illustrate marketing successes and common pitfalls to avoid. It argues throughout for a more collaborative relationship between companies and consumers towards their mutual benefit. Although the balance of power has shifted to the consumer for each of the various aspects of the marketing process, collaboration is what the future of marketing likely will be all about. Marketers can avoid irrelevance in the face of change, but this will require a clear commitment to connecting with consumers rather than searching for ways to regain control over them. The book challenges marketers to make a choice: embrace the ongoing changes as opportunities for reshaping relationships with consumers, or cling to the past at the risk of becoming irrelevant. This is the book for those who choose the first alternative.

Promise and Performance Of Environmental Conflict Resolution

Surveys Tend To Truncate Extreme Satisfaction and Dissatisfaction A policy that moderately satisfies most of those who participate in a regulatory proceeding but causes extreme dissatisfaction to one (or a few) of the participants can ...

Author: Rosemary O'Leary

Publisher: Routledge

ISBN: 9781136522987

Category: Law

Page: 398

View: 889


Environmental conflict resolution has been used since 1974 and an official part of policymaking since the mid-1990s. This book describes the kinds of disputes where it has been applied and critically investigates its record and potential, drawing on political science, anthropology and more.

Reducing Workweeks

Total 291 100.0 296 100.0 General satisfaction with program Extreme dissatisfaction High dissatisfaction Dissatisfied Slight dissatisfaction Neutral Slight satisfaction Satisfied High satisfaction Extreme satisfaction 3 4 7 7 19 14 91 ...

Author: Fred Best

Publisher: Temple University Press

ISBN: 9780877225065

Category: Business & Economics

Page: 309

View: 676


Economic and human impact of reduced workweeks on employers, employees, governments, and the economy